In order for Arsenal Fishing to be the most efficient in returning all customer comments and questions we ask you to first review our Frequently Asked Questions section below to help expedite answers to your requests. If you cannot find the information you are looking for please contact us and we will do our best to respond within 24-48 hours.
What is your return policy?
Our return policy depends on the products you have ordered. Please look below for specific details. Apparel: All clothing orders have a (14) day return policy. Clothing must be unworn, and in brand new condition to be accepted back for refund. Refunds will be accepted for clothing up to (30) days, but will be subjected to a 25% restocking fee. We have the right to deny and return any refunds due to abuse or used products after inspection. Soft Plastics: All soft plastic fishing baits/lures have a (14) day return policy. Lures must be unused, in their original packaging in the quality it was shipped and received. The full quantity must be present for refund to be accepted. Refunds will be accepted for soft plastic fishing baits up to (30) days, but will be subjected to a 15% restocking fee. We have the right to deny and return any products to rightful owner due to abuse or used products after inspection. Custom Jersey Manufacturing: No refunds will be accepted for any custom jersey manufacturing. All orders will be confirmed by customer via a digital approval before production. Once order is sent to production facility and delivered to you - you are responsible for the details and approval of your order. It is also recommended to purchase a physical sample to insure quality of material, size/fitting and quality of design is acceptable. Performance jerseys are a personal and/or business investment, be conscience about your ordering. Tungsten Weights: All tungsten weights have a (14) day return policy. Weights must be unused, in their original packaging in the quality it was shipped and received. The full quantity must be present for refund to be accepted. Refunds will be accepted for tungsten fishing weights up to (30) days, but will be subjected to a 20% restocking fee. We have the right to deny and return any products to rightful owner due to abuse or used products after inspection.
What are the delivery charges for orders from the Online Shop?
All orders will ship via USPS (United States Postal Service) Flat-Rate Priority or Priority. This enables all customers the fastest domestic shipping at an affordable and competitive price. We also offer the option to select Express Overnight or Local Delivery. All orders will ship in the order they are received. All order will be processed and shipped within 24 hours of receiving the order unless noted due to holidays, weather conditions, or vacation. We offer local delivery for a flat rate of $20.00 for all orders over $50.00. Local delivery is a 65 mile radius around Maple Grove, Minnesota. Please select this option only if you are within the delivery radius. There are no refunds for local delivery that are unauthorized, or if you are unable to sign for your package by an Arsenal Fishing delivery driver. All local deliveries will be called in and confirmed prior to departure. Local deliveries can range between 1 and 4 days, depending on the size of the order and requirements of delivery.
Which payment methods are accepted in the Online Shop?
Currently our shopping cart is powered by PayPal. If you do not have a PayPal account, you can still pay with any credit card as a guest through the PayPal website.
How long will delivery take?
At the moment we currently ship all domestic and Canadian orders through the United States Postal Service (USPS). All international orders will ship via DHL Express. Depending on what delivery speed and your delivery location you selected at check out will determine your delivery time. Please allow 24-48 hours to process all new orders before they are shipped. Estimated delivery date will be offered during the check out process. Tracking information will be provided with every authorized order.
How secure is shopping in the Online Shop? Is my data protected?
The Arsenal Fishing shopping cart is merely a digital catalog linked to PayPal. PayPal is one of the most trusted and used online payment applications on the world wide web and is extremely secure and protected. Rest assure - your sensitive data is safe and secure from theft.
What exactly happens after ordering?
After the ordering process is completed you will receive an invoice from PayPal confirming your order, and potential delivery date. There is a possibility that tracking information will be provided with this email. If it is not, you can contact customer service to redeem tracking information for any order.
Do I receive an invoice for my order?
Your invoice should automatically be sent to the email address in which you placed through PayPal. You also have the option to print a copy yourself during the checkout process in our shopping cart. If you did not receive an invoice, please feel free to email customer service at firstname.lastname@example.org and request a sales receipt.
Where are Arsenal Fishing products manufactured?
Arsenal Fishing products are sourced from all parts of the globe. Each product is marked by the country of origin on it's personal packaging. Currently a small portion of our soft plastics are poured in house in Minnesota, USA while the other portion is manufactured and poured in China, Italy and Japan. Our lead jigs are produced and assembled in Minnesota, with some components from China. Our affordable and competitive tungsten weights are manufactured and packaged in China in order to give you the lowest possible rates. All apparel and sun protection gear are created in either the Philippines, China, Italy or the United States. The design process is based in Minneapolis, Minnesota.
Are you accepting Pro Staff / Field Staff Applications?
Currently we are accepting all angler applications and resumes for pro staff and field staff opportunities. We are looking for determined, energized anglers that are dedicated to becoming professional bass enthusiasts. Anglers with a strong sales and marketing background are preferred and are prioritized. Having a 2-4 year college degree is also another way to help push the priority of your application. This is not required but recommended. Please send all resumes and media packs to: email@example.com. Our time is valuable, as much as yours. Please refrain from sending in applications/resumes/media packets for Arsenal Fishing if you already have a current soft plastic and/or performance apparel sponsorship.
Why Arsenal for the name? Where did it come from?
The name Arsenal originated from two different concepts. I first thought of using the name to brand a business when I was in my late teens. Our family business has been military manufacturing, in which our products were developed mainly for Picatinney Arsenal in Wharton, New Jersey. I had felt that the name itself had great marketing capabilities while linking me with my family's past. On the back-end the name Arsenal is a perfect fit for any anglers vocabulary, considering anglers are always upgrading and building their own arsenal of tackle and fishing related products. Arsenal Fishing will be providing men, women, and children with an array of quality fishing products.
Are there any disclaimers or warnings on your products? Do your product cause bodily harm?
Yes and no. First off - all fishing products have some level of danger being that hooks, weights, rods, scissors, knifes, line, and small parts are used very frequently in the activities of recreational or competitive fishing. Tungsten Weight & Jig Disclaimers: WARNING: These products may contain materials which are known to cause birth defects and other reproductive harm. Do not place product near your mouth. Wash your hands after using products. Jigs are offered with an extremely shard Mustad hook. Hooks can be dangerous and fatal. Please use extreme caution when handling and using any products that contain hook points or weights. Smart Peg Systems: WARNING: Choking Hazard > Product contains parts small enough for a child 3 years old or younger to swallow. Please keep out of reach of small children. Use caution when using wires that contain pegs as they can also become a hazard to skin and eyes. Please use Arsenal Fishing products at your own discretion. Use at your own risk and always practice safe fishing techniques.